With the confinement, many users have started to buy online, given the impossibility of doing so physically. We have witnessed how there are stores that work very well, such as Amazon, and many others that leave much to be desired. In this last group we can mention Ikea. The Swedish furniture and decoration store par excellence has had a lot of criticism for slow and untimely shipments. Some buyers, in fact, have complained that after making payment with their online purchase, it has taken them several months to receive their items at home.
The online store is still active, despite the fact that its physical stores have already opened with the de-escalation. In any case, many users will want to place their orders online, either because it is more convenient for them or because they do not have an Ikea near their home. We do not know if shipments have been expedited at this time. Whatever the reason you need to file a claim, we propose all the options below.
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How can you contact Ikea?
If you have made a purchase in the physical Ikea store or are in waiting mode, to be able to receive it at your home by courier, or if you have placed an order for your Ikea furniture or accessories through their website, you have the possibility of being able to Contact IKEA customer service via phone or form.
The Ikea customer service telephone number
The fastest option is always the telephone. You can make a call from 08:00 a.m. to 22:00 p.m. every business day on the phone 900 400 922. It is a free phone, so if you make a call, from any phone, you will not have to pay a single extra cent.
This is a phone that Both private and business customers can call. Only when you receive assistance, you will have to specify that you want to contact Ikea Business.
USE THE CONTACT WEB FORM
If you are too lazy to call or simply prefer to have your query in writing, you can also fill out the web form that IKEA, which it makes available to you through its website.
On the Ikea website and through its form you can also submit any query, in this way Can you indicate what you are referring to?: if it has to do with something before the purchase, while you were making the purchase or after the purchase.
You must also indicate which IKEA store you are referring to in the query and fill in the contact information.
Within the observations area you can indicate what has happened. Remember to indicate in this section any information related to the order you have placed, especially if it is a claim after having purchased at Ikea, that is, after-sales.
Return a product to Ikea
If what you ultimately need is to return a product, you can also do so in a physical store. In any case, you will need to make a phone call to 900 400 922 and, once Ikea accepts the return, pack your order. The collection service will come to your home at the time and date you have agreed upon. and you will have to pay either 5 euros if you received the shipment by parcel or 39 euros, if you received it through another option.
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