Andrés will always remember the moment when he lost more than €3000, with equal parts anger and shock.
He and his wife were watching a series on HBO, she went to bed and he couldn't sleep.
Reading cryptocurrency news I had read a news story in which one of the cryptos I had was in bearish mode, so it was an option to sell it. It was two in the morning and he was not very eloquent, but Andrés began to withdraw the cryptocurrencies from the Metamask wallet.
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Errors that pay dearly
The currency that had to be passed was RBTC, a currency from the RSK network. Andrés was a neophyte in cryptocurrencies and thought that RBTC was the same as BTC, that is, bitcoins. So he decided from Metamask to start the transaction.
As always, he took the Binance id where he wanted the bitcoins to arrive.
He took the Metamask account, logged on to the network where he had the RBTC currency and sent them to the Binance network thinking that Bitcoins would arrive.
Search for the operation performed
To see that the operation had been carried out correctly, I checked it through the page https://explorer.rsk.co/ where you can verify the transactions carried out.
Rejection on the network
When Andrés saw that he had made a mistake and that absolutely nothing appeared on the Binance network, he began to suspect that something was not going correctly.
First contact Binance
First he contacted Binance to find out why the coin had not arrived. They very kindly told him that he had made a mistake by sending a currency that was not in his system, so the money or in this case the cryptocurrencies had evaporated into the void.
Andrés did not understand how the system was so poorly set up, a system in which if you made a mistake by sending a different type of currency from one wallet to another you would lose it.
Second contact Sovryn
He still did not lose hope and Andrés, despite his nervousness, asked Sovryn, the owners of the RBTC currency, how they could have such a failure in the system. At no time did he check if the transaction was correct, or if the network he went to accepted that cryptocurrency or not. Can you imagine this in reality? That from your bank you sent a currency to another and the money was lost because that currency does not exist?
Third contact and last hope Metamask
For Andrés, Metamask was the most responsible, since it was the wallet that had allowed sending a crypto to a network that did not accept it.
In Metamask you can find a contact form, a method through which you can contact technical service. From Metamask support you never received a response.
Conclusion
The world of cryptocurrencies can be as profitable as it is dangerous, there are no organizations to protect you, so in the event that you make a mistake or are robbed, you are totally sold.
The feeling of vulnerability that cryptocurrency users feel, whether when they are robbed or when they make a mistake and lose their savings, is tremendous and no one does anything to prevent it.
The same thing has happened to you or you want to make it public, you can write to us at info@tecnologia.net
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